Terms and conditions
The owner of the CANTERVILLA website (hereinafter the Online Store) is OÜ Relvo Sport-Motell
(registry code 10351551), located at Saverna village, Valgjärve parish, Põlvamaa 63408.
Validity of the Sales Agreement, Product and Price Information
The terms of sale apply when purchasing goods from the Online Store.
The prices of products sold in the Online Store are indicated next to the products. All e-store prices are in euros (EUR). A delivery fee will be added to the price.
The delivery fee depends on the buyer’s location and the delivery method. The delivery fee is displayed to the buyer when placing the order.
Information about the goods is provided directly next to the goods in the Online Store.
Placing an Order
To order goods, the desired products must be added to the shopping cart. To complete the order, the required data fields must be filled in and the preferred delivery method selected. The total cost will then be displayed on the screen, which can be paid via a bank link.
The contract enters into force once the amount due has been received in the Online Store’s bank account.
If the ordered goods cannot be delivered, the buyer will be informed as soon as possible, and the paid amount (including delivery costs) will be refunded immediately, but no later than 14 days from sending the notice.
Delivery
The delivery costs are borne by the buyer, and the corresponding price information is displayed with the delivery method.
Shipments usually reach the destination specified by the buyer within 2–4 working days from the entry into force of the sales agreement.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the e-store contract within 14 days
[depending on the products, the buyer may not have the right of withdrawal; such products and services must be listed separately and must comply with the conditions set out in the Law of Obligations Act § 53 section 4].
The right of withdrawal does not apply if the buyer is a legal entity.
To use the 14-day right of return, the ordered goods may only be used in a way necessary to determine the nature, characteristics, and functioning of the goods, as is allowed when testing the goods in a physical store.
If the goods have been used for purposes other than necessary to determine their nature, characteristics, and functioning, or if there are signs of use or wear, the Online Store has the right to reduce the refundable amount in accordance with the decrease in the value of the goods.
To return the goods, a withdrawal application must be submitted and sent by e-mail to: info@cantervilla.ee no later than 14 days after receiving the goods.
The cost of returning the goods is borne by the buyer, except in cases where the reason for return is that the item does not match the order (e.g. wrong or defective item).
The buyer must return the goods within 14 days after submitting the withdrawal application or provide proof that the goods have been handed over to the carrier within the aforementioned period.
Upon receiving the returned goods, the Online Store will refund the buyer immediately, but no later than 14 days from the receipt of the withdrawal application, all payments received under the contract.
The Online Store may withhold refunds until the returned goods have been received or the buyer has provided proof that the goods have been returned, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery offered by the Online Store, the Online Store is not obliged to refund the additional cost exceeding the cost of standard delivery.
The Online Store has the right to withdraw from the sales transaction and demand the return of the goods if the price of the goods in the Online Store was mistakenly marked significantly lower than the market value of the goods.
Right to Submit a Complaint
The Online Store is responsible for non-compliance of the goods sold to the buyer with the contractual terms or for defects that existed at the time of delivery of the item and that appear within two years from the delivery of the goods to the buyer. During the first six months after the delivery to the buyer, it is presumed that the defect already existed at the time of delivery. Refuting this presumption is the responsibility of the Online Store.
The buyer has the right to contact the Online Store within two months after the defect appears by sending an e-mail to info@cantervilla.ee or by calling: 53403523.
The Online Store is not responsible for defects that have arisen after the goods have been delivered to the buyer.
If goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund the buyer all fees associated with the sales contract.
The Online Store will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct Marketing and Processing of Personal Data
Relvo Sport Motell OÜ is the controller of personal data. Relvo Sport Motell OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
The Online Store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only for processing the order and delivering the goods to the buyer. The Online Store forwards personal data to the transport service providers for delivering the goods.
The Online Store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed such a wish by entering their e-mail address on the website and indicating their wish to receive direct marketing notifications.
The buyer can unsubscribe from offers and newsletters sent by e-mail at any time by notifying us via e-mail or by following the instructions provided in the e-mail containing the offers.
Dispute Resolution
If the buyer has complaints regarding the Online Store, they must be sent by e-mail to info@cantervilla.ee or by calling: 53403523
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Committee. The competence of the Consumer Disputes Committee is to resolve disputes arising from contracts concluded between the buyer and the Online Store. Reviewing the buyer’s complaint in the committee is free of charge.
The buyer may also turn to the European Union’s Online Dispute Resolution platform.